Return & Exchange

At Renewed Skin and Body, we strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we’re here to help!

Returns

  • We accept returns on unused and unopened products within 14 days of the delivery date.
  • To be eligible for a return, the item must be in its original packaging, unused, and in the same condition you received it.
  • Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.

Exchanges

  • If you received a damaged or incorrect item, please contact us within 7 days of receiving your order.
  • We will replace the item at no additional cost after verifying the issue.

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or exchange:

  • Opened or used skincare products
  • Gift cards
  • Sale or clearance items

How to Initiate a Return or Exchange

  1. Email us at [your email/contact details] with your order number and reason for return.
  2. We will provide return instructions and a return authorization if applicable.
  3. Once your return is received and inspected, we will process a refund or exchange within 5-7 business days.

Refunds

  • Approved refunds will be issued to the original payment method within 5-10 business days.
  • Shipping costs are non-refundable.

For any questions, feel free to contact us at [your email/contact details].